27 companies use Playvox for workforce management
Updated
- 27 companies in our database
- 17 countries
- Free plan, no card required
In our data, 27 companies in 17 countries have people who reviewed Playvox; the most common roles are Customer Support Specialist (9 contacts) and Customer Success Manager (7).
We have 49 contacts at 27 companies using Playvox, spread across 17 countries. The largest concentration is in Brazil.
- Companies
- 27
- Contacts
- 49
- Countries
- 17
- Category
- Workforce Management & Quality Assurance
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What is Playvox?
Playvox is a workforce management tool that allows teams to schedule staff, create volume forecasts, and manage quality assurance for contact center operations. It integrates with platforms like Zendesk and Salesforce and uses AI-driven forecasting to optimize capacity planning.
- Vendor
- NiCE (Playvox by NiCE)
- Pricing
- Per-seat subscription starting at $15 per user per month
Sample companies that use Playvox
| Company | Location | Contacts |
|---|---|---|
| will | Brazil | 8 |
| talabat | Egypt | 5 |
| Octopus | Egypt | 4 |
| Talabat | Egypt | 4 |
| Will | Brazil | 4 |
| Glovo | Georgia | 2 |
| octopus | Egypt | 2 |
| 24-7 | Philippines | 1 |
| Abacus | Pakistan | 1 |
| Advantage | Jamaica | 1 |
| BIOMED | Egypt | 1 |
| Dropbox | Ireland | 1 |
15 more companies whose people reviewed Playvox
Browse the full list free →A sample of the companies in our database. The full account list and contacts are available in the app.
Who you can reach at Playvox companies
You can reach 9 Customer Support Specialists and 7 Customer Success Managers at these companies. These are the roles managing day-to-day support operations and can influence or approve WFM tool decisions.
By role
- Customer Support Specialist9
- Customer Success Manager7
- Operations Manager4
- HR Business Partner2
- Business Analyst1
- Copywriter1
- Data Analyst1
- CEO / Founder1
By role, measured in contacts.
By country
- Brazil15
- Egypt9
- United Arab Emirates7
- United States2
- Pakistan2
- Ireland2
- United Kingdom2
- Jamaica1
By country, measured in contacts.
Playvox alternatives
Freshdesk
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Intercom
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Birdeye
302 companies in our data
Genesys Cloud CX
259 companies in our data
The largest Customer Service Platform tools in our data, by companies whose people reviewed them.
Frequently asked questions
- Which companies use Playvox?
- Our database includes 27 companies using Playvox. They include Talabat, Glovo, Dropbox, and Octopus. The full list is in the table below.
- How many contacts can I reach at these companies?
- We hold 49 contacts across these 27 companies. The largest group is 9 Customer Support Specialists, followed by 7 Customer Success Managers.
- What roles use Playvox at these companies?
- Playvox users span 9 Customer Support Specialists, 7 Customer Success Managers, 4 Operations Managers, and 2 HR Business Partners, among 22 roles total.
- In which countries are these Playvox users?
- These companies operate across 17 countries, with the largest presence in Brazil. See the geographic breakdown in the table for the full distribution.
Tools people who reviewed Playvox also reviewed
- AskNicely244 companies
- Sprinklr Service32 companies
- Trengo31 companies
- Olark31 companies
- Crisp30 companies
- Kayako30 companies
“Shared” counts the companies whose people reviewed both. Browse every tool.
Sources
- https://help.gladly.com/docs/playvox-overview
- https://www.capterra.com/p/164542/playvox/
- https://www.linkedin.com/company/playvox
- https://www.capterra.com/p/164542/playvox/pricing/
- https://www.g2.com/products/playvox-quality-management/competitors/alternatives
- https://thelevel.ai/blog/playvox-alternatives-in-2026
- https://www.vendr.com/marketplace/playvox
