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Genesys Cloud CX is used by 267 companies

  • 267 companies in our database
  • 44 countries
  • Pay per contact, no subscription

Genesys Cloud CX is a cloud-based contact center platform for enterprise customer experience management. We track 267 companies that use it, with 314 contacts across 44 countries, mostly in the United States.

Use this list to reach Operations Managers, Software Engineers, and Business Analysts evaluating or managing contact center deployments.

Companies
267
Contacts
314
Countries
44
Category
Contact Center Software

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Reach decision-makers at companies using Genesys Cloud CX

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What is Genesys Cloud CX?

Genesys Cloud CX is a web-based SaaS platform for contact centers, offering voice, digital, AI, and workforce engagement capabilities. Made by Genesys, it combines customer journey orchestration with omnichannel routing and quality assurance tools.

Vendor
Genesys
Pricing
Per-user subscription; four tiers from $75/month (CX 1) to $240/month (CX 4)

Sample companies that use Genesys Cloud CX

CompanyLocationContacts
CommunityUnited States13
Community Tax, LLCUnited States5
AccentureIndia4
Tata Consultancy ServicesIndia4
BrasilsegBrazil3
ClickOnik Digital Media Pvt LtdIndia3
HCL TechnologiesIndia3
SecurityUnited States3
The HEINEKEN CompanyBrazil3
AlbertaCanada2
ArcbestUnited States2
BrightUnited States2

255 more companies use Genesys Cloud CX

Browse the full list free →

A sample of the companies in our database. The full account list and contacts are available in the app.

Who you can reach at Genesys Cloud CX companies

48 Operations Managers and 37 Software Engineers are your largest contact groups. They drive platform selection and integration decisions at companies already investing in omnichannel contact center infrastructure.

By role

  • Operations Manager48
  • Software Engineer37
  • Business Analyst17
  • CEO / Founder15
  • Project Manager9
  • Customer Success Manager8
  • IT Support7
  • Consultant7

By role, measured in contacts.

By country

  • United States131
  • India59
  • Canada22
  • United Kingdom15
  • Brazil12
  • Philippines10
  • Australia9
  • Mexico4

By country, measured in contacts.

Genesys Cloud CX alternatives

  1. 1. Five9 Intelligent CX Platform

    Frequently cited competitor in cloud contact center software

  2. 2. Talkdesk

    Top alternative positioned for agile, mid-market contact centers

  3. 3. NICE CXone

    Ranked among the most selected alternatives

  4. 4. Amazon Connect

    Cloud contact center alternative with significant market share

Frequently asked questions

What roles can I reach at companies using Genesys Cloud CX?
We hold contacts for 48 Operations Managers, 37 Software Engineers, 17 Business Analysts, 15 CEO/Founders, 9 Project Managers, and 8 Customer Success Managers, along with IT Support and Consultants.
Which companies in our database use Genesys Cloud CX?
Notable users include Accenture, Tata Consultancy Services, HCL Technologies, The HEINEKEN Company, and Arcbest. Our list spans 267 companies total.
What other tools do Genesys Cloud CX users have?
Many also use 7 Webex Meetings, 6 Outlook, 6 Trello, 6 Smartsheet, 6 Google Workspace, 5 Microsoft Teams, and 5 Zoom.
How many countries are covered?
These 267 companies span 44 countries, with the largest concentration in the United States.

What these companies also use

Based on the other products the same people reviewed. Browse every tool.

Sources