Which industries use Freshdesk?

Our database shows Freshdesk in use across financial services, manufacturing, education, technology, and media—including Bank of America, Rheem Manufacturing, and Procore Technologies. Roles range from 48 founders and 46 operations leaders to 31 support specialists and 20 product managers.

Who should I contact about Freshdesk at a company?

Start with 31 customer support specialists or 46 operations managers—they typically oversee the tool day-to-day. 48 founders and 20 product managers also evaluate it. We have 20 IT support staff and 18 business analysts in our data as well.

What tools do Freshdesk users also adopt?

27 companies also use Slack, 19 Google Workspace, and 13 Zoom. 13 Zendesk Support Suite, 13 Dropbox, and 13 Trello also appear in the same organizations, suggesting these tools complement Freshdesk workflows.

How many countries span these Freshdesk users?

494 companies using Freshdesk span 53 countries. The majority are based in the United States, but adoption extends globally.

Freshdesk: 494 companies use this helpdesk

494 companies in our database
53 countries
Pay per contact, no subscription

Freshdesk is a help desk solution built by Freshworks for customer service teams. It handles ticket management, omnichannel support, and routing.

494 companies in our database use Freshdesk, with 511 contacts across 53 countries—mostly in the United States. We can connect you with the 48 leadership, 46 operations staff, and 31 support teams who manage it.

Companies: 494
Contacts: 511
Countries: 53
Category: Customer support and helpdesk

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What is Freshdesk?

Freshdesk is an AI-powered help desk solution that centralizes customer support inquiries across email, chat, and other channels. Freshworks, the vendor, positions it as a scalable platform for teams to resolve support requests quickly.

Vendor: Freshworks
Pricing: Subscription per agent per month, from $15 for Growth tier to $89 for Enterprise; free tier available

Sample companies that use Freshdesk

Company	Location	Contacts
VIPKID	United States	7
Rheem Manufacturing	United States	3
Badger Mining Corporation	United States	2
Bank of America	United States	2
Brush Research Manufacturing Co., Inc.	United States	2
CBS Radio	United States	2
Duravant	United States	2
Procore Technologies	United States	2
Sigo S.A.	Venezuela	2
Trulioo	Canada	2
Warren County R-III School District	United States	2
2nd	United States	1

482 more companies use Freshdesk

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A sample of the companies in our database. The full account list and contacts are available in the app.

Who you can reach at Freshdesk companies

31 support specialists and 46 operations managers are the primary users in our database. These roles decide on or oversee the tool, so they're the best contacts for pilots or expansions.

By role

CEO / Founder48
Operations Manager46
Software Engineer34
Customer Support Specialist31
Customer Success Manager30
IT Support20
Product Manager20
Business Analyst18

By country

United States234
India74
United Kingdom40
Canada22
Spain10
Venezuela10
Australia8
Brazil8

Freshdesk alternatives

1. Zendesk Support Suite
Full-featured helpdesk positioned as an enterprise alternative to Freshdesk
2. Salesforce Service Cloud
CRM-integrated service platform for larger teams needing deep Salesforce integration
3. Intercom
Omnichannel customer communications with embedded chat and AI
4. Zoho Desk
Help desk solution within the Zoho ecosystem, often lower-cost alternative

Frequently asked questions

Which industries use Freshdesk?: Our database shows Freshdesk in use across financial services, manufacturing, education, technology, and media—including Bank of America, Rheem Manufacturing, and Procore Technologies. Roles range from 48 founders and 46 operations leaders to 31 support specialists and 20 product managers.
Who should I contact about Freshdesk at a company?: Start with 31 customer support specialists or 46 operations managers—they typically oversee the tool day-to-day. 48 founders and 20 product managers also evaluate it. We have 20 IT support staff and 18 business analysts in our data as well.
What tools do Freshdesk users also adopt?: 27 companies also use Slack, 19 Google Workspace, and 13 Zoom. 13 Zendesk Support Suite, 13 Dropbox, and 13 Trello also appear in the same organizations, suggesting these tools complement Freshdesk workflows.
How many countries span these Freshdesk users?: 494 companies using Freshdesk span 53 countries. The majority are based in the United States, but adoption extends globally.

What these companies also use

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