Privacy Policy

This Privacy Policy explains how Backchannels ("Company," "we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our website, products, and services (collectively, the "Services").

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services:

1.1 Personal Information You Provide

Information you directly provide when using our Services:

• Name and email address
• Company name and work information
• Phone number
• Billing information and payment details
• Account login credentials
• Profile information and preferences
• Communications with our support team

1.2 Usage Data

Information automatically collected when you use the Services:

• IP address and location data
• Browser type and version
• Device information (operating system, device type)
• Pages visited and features used
• Time and date of visits
• Search queries and filters used
• Contacts unlocked and exported
• CRM integration usage

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You may adjust your browser settings to refuse cookies, but this may limit some features of the Services.

1.4 Contact Data

When you import contacts from your CRM, we collect and store that contact information to provide our Services. This may include names, email addresses, phone numbers, job titles, and company information.

1.5 Third-Party Integration Data

When you connect third-party services (such as HubSpot or Salesforce), we may collect information from those services in accordance with your authorization and their privacy policies.

2. How We Use Your Information

We use collected information for purposes including:

• Providing the Services: To deliver, maintain, and improve our contact discovery and CRM integration features
• Account Management: To create and manage your account, process payments, and handle billing
• Communication: To send you updates, notifications, security alerts, and customer support messages
• Personalization: To customize your experience and provide relevant search results
• Analytics: To understand usage patterns, improve our Services, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional communications (you can opt out at any time)

3. How We Share Your Information

We may share information in the following situations:

3.1 Service Providers

We share data with trusted third-party vendors who perform services on our behalf, including:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Customer support tools
• Email service providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 CRM Integrations

When you connect your CRM (HubSpot, Salesforce), we share contact information with those services as directed by you. This is necessary to provide our integration features.

3.3 Legal Compliance

We may disclose information if required by law, legal process, court order, or governmental request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

3.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share information for any other purpose disclosed to you and with your express consent.

3.6 Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally for industry analysis, research, and marketing purposes.

4. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Secure data centers with restricted access
• Regular security audits and testing
• Employee training on data protection
• Access controls and authentication measures

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Factors affecting retention periods include:

• Duration of your account and subscription
• Legal obligations and compliance requirements
• Dispute resolution needs
• Security and fraud prevention

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can access and download your personal information from your account settings. You may also request a copy of your data by contacting us.

7.2 Correction

You can update your account information at any time. If you believe any information we hold is inaccurate, you can request corrections.

7.3 Deletion

You can delete your account from your settings. You may also request deletion of your personal information, subject to legal retention requirements.

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by updating your preferences in account settings.

7.5 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use some features.

7.6 Do Not Track

We do not currently respond to "Do Not Track" signals from browsers.

To exercise any of these rights, please contact us at privacy@gobackchannel.com.

8. Children's Privacy

Our Services are not intended for children under 18, and we do not knowingly collect information from children. If we learn we have collected information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country.

By using our Services, you consent to the transfer of your information to the United States and other countries. We implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@gobackchannel.com. We will verify your identity before processing requests.

11. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: consent, contract performance, legal obligations, and legitimate interests. Contact us at privacy@gobackchannel.com to exercise your rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Effective Date" at the top of this page and may notify you via email or through the Services.

We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes become effective indicates your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: