Kayako: 30 companies using this help desk platform
- 30 companies in our database
- 13 countries
- Pay per contact, no subscription
Kayako is a cloud-based help desk platform used by 30 organizations to manage customer support tickets and resolve issues faster. Companies range from startups to enterprises, concentrated in the United States and across 13 countries total.
You can reach 30 contacts at these companies, with the largest concentration among customer support leadership, account managers, and IT administrators who oversee ticket resolution and team productivity.
- Companies
- 30
- Contacts
- 30
- Countries
- 13
- Category
- Help desk software
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Reach decision-makers at companies using Kayako
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What is Kayako?
Kayako is a SaaS help desk and customer support platform that uses shared inbox ticketing to organize customer issues. It includes Kay, an AI agent that reads tickets, drafts replies, and resolves cases automatically. Kayako was founded in 2001.
- Vendor
- Kayako
- Pricing
- Per-seat subscription at $79/month per user; AI usage billed separately
Sample companies that use Kayako
| Company | Location | Contacts |
|---|---|---|
| 7Arena Technologies | Sri Lanka | 1 |
| Askari Bank | Pakistan | 1 |
| Cisco | France | 1 |
| Columbia | United States | 1 |
| CoverMyMeds | United States | 1 |
| Dale Carnegie Training | United States | 1 |
| David Tiong Web Consultancy | Australia | 1 |
| DiRete | Italy | 1 |
| Epiroc | United States | 1 |
| FinChoice | South Africa | 1 |
| First Due | United States | 1 |
| Flawless Websites | United States | 1 |
18 more companies use Kayako
Browse the full list free →A sample of the companies in our database. The full account list and contacts are available in the app.
Who you can reach at Kayako companies
You can reach 6 founders and 3 customer support specialists at these companies. Decision-makers in support operations typically evaluate help desk platforms based on ticket volume, team size, and AI capabilities—all factors that drive ROI in customer service departments.
By role
- CEO / Founder6
- Customer Support Specialist3
- Account Manager3
- Product Manager2
- Software Engineer2
- Business Analyst2
- IT Support1
- Operations Manager1
By role, measured in contacts.
By country
- United States12
- Canada4
- Argentina2
- South Africa2
- Sri Lanka2
- Greece1
- Italy1
- Pakistan1
By country, measured in contacts.
Kayako alternatives
1. Zendesk
Broader omnichannel support including email, social media, voice, and mobile, positioned as enterprise alternative
2. Freshdesk
Competitor help desk solution also tracked in our database among Kayako users
3. Zoho Desk
Frequently cited alternative offering tiered support features at lower per-seat cost
4. Slack
Integrated communication platform used by 2 companies in our database alongside Kayako
Frequently asked questions
- How many support managers and customer service leaders can I reach?
- 3 customer support specialists, 3 account managers, and 6 executives are in our database at Kayako-using companies.
- Which industries use Kayako?
- Our data includes Kayako users in banking (Askari Bank), healthcare (CoverMyMeds), technology (Cisco), training (Dale Carnegie Training), and software services. The largest concentration is in the United States.
- Do these companies also use other help desk tools?
- Yes. 2 companies in our database also use Freshdesk, and 2 use Slack for team communication alongside Kayako.
- What roles handle support operations at these companies?
- We hold 2 product managers, 2 business analysts, and 1 IT support staff at Kayako customers, in addition to support specialists and leadership.
What these companies also use
- Skype users2 shared
- Snagit users2 shared
- WordPress.org users2 shared
- 1Password users2 shared
- Freshdesk users2 shared
- Slack users2 shared
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