Frequently Asked Questions

Backchannels is a powerful B2B contact discovery platform that helps sales and marketing teams find and connect with SaaS buyers. We provide verified contact information, company data, and seamless CRM integration to streamline your outreach process.

Getting started is easy! Sign up with your work email and start searching for contacts using our advanced filters — you can filter by function, title, company, region, and more to find your ideal prospects. The Free plan unlocks 50 contacts a month, and you can pick a paid plan whenever you need more.

No. Create an account, search the database, build lists, and unlock your first 50 contacts every month on the Free plan without entering payment details. Paid plans start at $39/month and you can cancel anytime.

One credit unlocks one contact: their verified work email, direct phone where available, LinkedIn profile, and other verified details. Every plan comes with credits each month: Free 50, Starter 1,000, Growth 3,000 and Scale 10,000. On paid plans, unused credits roll over for one month, and we always spend your soonest-expiring credits first. Searching, filtering and building lists never cost credits.

Your next credits land when your plan renews. If you need more before then, upgrade anytime: you pay the prorated difference and the extra credits land immediately. You can still search and save contacts to lists while you're out of credits. Need more than 10,000 contacts a month? Contact our team.

Yes, anytime from your billing settings. You keep your plan and credits until the end of the billing period, then your account moves to the Free plan. If you have concerns about a charge, contact our support team and we'll do our best to help.

They're still yours and they never expire. Use them with or without a plan.

Use our advanced search filters to find contacts by function (Sales, Marketing, Engineering, etc.), title, company, company size, region, and products they've reviewed. You can save your searches and set up alerts for new matches.

We maintain high data accuracy by verifying records and refreshing them frequently. Our data is sourced from multiple reliable sources and regularly validated. If you find any inaccurate information, you can flag it using the feedback button, and we'll investigate and correct it.

Imported contacts are those you've brought into Backchannels from your CRM or other sources. Backchannels contacts are those you've discovered and unlocked through our platform's search functionality.

We currently integrate with HubSpot and Salesforce. These integrations allow you to sync contacts directly to your CRM, create lists/campaigns, and track which contacts are already in your system.

Go to Settings > Integrations and click 'Connect' next to your CRM. You'll be redirected to authenticate with your CRM account. Once connected, you can start syncing contacts immediately.

Yes, when you connect your CRM, we'll import your existing contacts. This helps you avoid duplicates and see which contacts you already have in your system when searching for new prospects.

Yes, if you have both integrations connected, you can export contacts to either system. Each integration works independently.

Custom lists allow you to organize your contacts into groups for targeted campaigns. You can create unlimited lists, add contacts manually or in bulk, and export entire lists to your CRM.

Every plan is priced per account, never per seat. Admins can invite teammates from the Admin tab, and everyone in the account shares the same credits. Contact our team to talk through collaboration features.

No. Every plan, including Free, includes unlimited saved lists. You can organize your contacts however makes sense for your workflow.

Our contact data comes from publicly available sources, professional networks, and verified databases. We validate our data and refresh it frequently to ensure accuracy and compliance with data protection regulations.

We accept major credit cards (Visa, Mastercard, American Express) through Stripe. Every paid plan can be billed monthly or annually, and annual plans get two months free.

First, ensure you have the necessary permissions in your CRM account. If you're still having issues, try disconnecting and reconnecting the integration. If problems persist, contact our support team at info@backchannels.co with details about the error you're seeing.

You can report bugs or issues by emailing info@backchannels.co or using the feedback button in the application. Please include as much detail as possible, including screenshots if applicable.

Email support is available to every account at info@backchannels.co. The Scale plan includes priority support, and teams that need more than 10,000 contacts a month can talk to us about a custom plan.