Frequently Asked Questions

Backchannels is a powerful B2B contact discovery platform that helps sales and marketing teams find and connect with SaaS buyers. We provide verified contact information, company data, and seamless CRM integration to streamline your outreach process.

Getting started is easy! Sign up for an account and start searching for contacts using our advanced filters — you can filter by function, title, company, region, and more to find your ideal prospects. When you're ready to unlock contact details, buy credits from the pricing page.

You can create an account and search the database without entering a credit card. You only pay when you want to unlock contact details, and you buy credits as you need them — there is no subscription and no contract.

Credits are used to unlock contact information. Each contact unlock costs 1 credit, and credits cost $0.08 each. When you unlock a contact, you gain access to their email, phone number, LinkedIn profile, and other verified information. You buy credits up front rather than subscribing — your first purchase can start at 100 credits ($8), the minimum after that is 1,000 credits ($80), and credits never expire.

If you run out of credits, you can buy more at any time — including larger bulk packages of 50,000, 100,000, 250,000 or 500,000 credits. You'll still be able to search and save contacts to lists, but you won't be able to unlock new contact information until you add more credits.

Credits are generally non-refundable once purchased, but they never expire, so unused credits stay in your account until you use them. If you have concerns about a purchase, please contact our support team and we'll do our best to help.

Use our advanced search filters to find contacts by function (Sales, Marketing, Engineering, etc.), title, company, company size, region, and products they've reviewed. You can save your searches and set up alerts for new matches.

We maintain high data accuracy through continuous verification and updates. Our data is sourced from multiple reliable sources and regularly validated. If you find any inaccurate information, you can flag it using the feedback button, and we'll investigate and correct it.

Imported contacts are those you've brought into Backchannels from your CRM or other sources. Backchannels contacts are those you've discovered and unlocked through our platform's search functionality.

We currently integrate with HubSpot and Salesforce. These integrations allow you to sync contacts directly to your CRM, create lists/campaigns, and track which contacts are already in your system.

Go to Settings > Integrations and click 'Connect' next to your CRM. You'll be redirected to authenticate with your CRM account. Once connected, you can start syncing contacts immediately.

Yes, when you connect your CRM, we'll import your existing contacts. This helps you avoid duplicates and see which contacts you already have in your system when searching for new prospects.

Yes, if you have both integrations connected, you can export contacts to either system. Each integration works independently.

Custom lists allow you to organize your contacts into groups for targeted campaigns. You can create unlimited lists, add contacts manually or in bulk, and export entire lists to your CRM.

Team collaboration and list sharing are available for larger accounts. Contact our sales team to talk through team features and bulk credit packages.

Most plans include unlimited list creation. You can organize your contacts however makes sense for your workflow.

Our contact data comes from publicly available sources, professional networks, and verified databases. We continuously validate and update our data to ensure accuracy and compliance with data protection regulations.

We accept major credit cards (Visa, Mastercard, American Express) and can accommodate invoicing for annual enterprise plans.

First, ensure you have the necessary permissions in your CRM account. If you're still having issues, try disconnecting and reconnecting the integration. If problems persist, contact our support team at info@backchannels.co with details about the error you're seeing.

You can report bugs or issues by emailing info@backchannels.co or using the feedback button in the application. Please include as much detail as possible, including screenshots if applicable.

Email support is available to every account at info@backchannels.co. Larger accounts on bulk credit packages can also arrange priority support and dedicated account management — contact our sales team to discuss it.