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Freshservice: 224 companies using this ITSM platform

  • 224 companies in our database
  • 39 countries
  • Pay per contact, no subscription

Freshservice is an AI-powered ITSM platform used by 224 companies to manage IT service delivery. We hold 225 contacts at these organizations, mostly in the United States and spread across 39 countries.

Use this list to reach IT leaders, support staff, and operations managers who have already chosen Freshservice for their service desk.

Companies
224
Contacts
225
Countries
39
Category
IT Service Management (ITSM)

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What is Freshservice?

Freshservice is an IT Service Management (ITSM) platform that helps organizations unify service teams across IT, HR, Finance, Facilities, and Legal. It includes Software Asset Management capabilities and is made by Freshworks.

Vendor
Freshworks
Pricing
Per-agent subscription starting at $19/month, with tiers up to $99/month

Sample companies that use Freshservice

CompanyLocationContacts
Tata Consultancy ServicesIndia2
Academies Enterprise Trust CareersUnited Kingdom1
Access Technology Group NLIndia1
ACS Industries, Inc.United States1
Aerocare Flight SupportAustralia1
A G Barr plcUnited Kingdom1
Air MaltaMalta1
Akiyama Solucoes TecnologicasBrazil1
Alaska AirlinesUnited States1
Aldara Hospital and Medical CenterSaudi Arabia1
Al MasaoodUnited Arab Emirates1
Amazon Web Services (AWS)United States1

212 more companies use Freshservice

Browse the full list free →

A sample of the companies in our database. The full account list and contacts are available in the app.

Who you can reach at Freshservice companies

Most contacts are IT Support staff (28) and IT Managers (21), followed by Systems Administrators and Software Engineers. These roles drive ITSM adoption and are decision-makers for service desk tools.

By role

  • IT Support28
  • IT Manager21
  • Software Engineer19
  • CEO / Founder16
  • Systems Administrator16
  • Operations Manager13
  • Security Engineer9
  • Customer Support Specialist7

By role, measured in contacts.

By country

  • United States96
  • United Kingdom29
  • India14
  • Canada11
  • Brazil7
  • Australia6
  • Belgium5
  • Colombia4

By country, measured in contacts.

Freshservice alternatives

  1. 1. Jira Service Management

    General-purpose ITSM alternative with related incident linking

  2. 2. ServiceNow IT Service Management

    Enterprise ITSM platform

  3. 3. SolarWinds Service Desk

    Competitive ITSM option; 2 companies in our database also use it

  4. 4. Zendesk

    Fast-deploying service desk at similar price point

Frequently asked questions

How many companies in your database use Freshservice?
224 companies use Freshservice, with 225 contacts total across 39 countries.
Which roles can I reach at these companies?
The largest groups are 28 IT Support staff, 21 IT Managers, and 19 Software Engineers. You can also reach 16 Systems Administrators and 16 founders.
What other tools do Freshservice users already have?
4 companies also use Microsoft Teams, 4 use Freshdesk, and 4 use Asana. This shows you what integrations matter to the same buyer pool.
What does Freshservice do?
Freshservice is an ITSM platform for managing IT service delivery, including ticketing, asset management, and service catalogs. It unifies IT with other service teams like HR and Finance.

What these companies also use

Based on the other products the same people reviewed. Browse every tool.

Sources