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Helpshift: 30 companies, 35 contacts

  • 30 companies in our database
  • 9 countries
  • Pay per contact, no subscription

Helpshift is an AI-native customer support platform built for mobile apps and games. It combines automation, AI, and human expertise to handle support, trust and safety, and community engagement.

30 companies in our database use Helpshift, with 35 contacts across 9 countries. The largest concentration is in the United States.

Companies
30
Contacts
35
Countries
9
Category
Customer support platform

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Reach decision-makers at companies using Helpshift

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What is Helpshift?

Helpshift is a cloud-based customer service platform designed for B2C organizations that want to improve customer engagement and retention. The platform specializes in mobile-first support with asynchronous messaging, multilingual chatbots, and AI-driven deflection. It is made by Helpshift, Inc.

Vendor
Helpshift, Inc.
Pricing
Custom quote-based pricing; historically per-issue with a $150/month starter tier

Sample companies that use Helpshift

CompanyLocationContacts
ChatbooksUnited States3
TargetUnited States3
Keywords StudiosPhilippines2
Alchemic DreamMexico1
BrexUnited States1
Canyon Pipe & Supply, IncUnited States1
EncantosUnited States1
GameOps Inc.Philippines1
Influence MobileUnited States1
Kelly ServicesUnited States1
Kickstarter, Inc.United States1
L3 TechnologiesUnited States1

18 more companies use Helpshift

Browse the full list free →

A sample of the companies in our database. The full account list and contacts are available in the app.

Who you can reach at Helpshift companies

8 Customer Support Specialists make up most contacts in our database, followed by 4 Customer Success Managers. This concentration reflects Helpshift's focus on support operations and customer retention in mobile-first businesses.

By role

  • Customer Support Specialist8
  • Customer Success Manager4
  • QA Engineer2
  • CEO / Founder2
  • Operations Manager2
  • Systems Administrator2
  • Enterprise SaaS Specialist1
  • Data Engineer1

By role, measured in contacts.

By country

  • United States22
  • Brazil4
  • Philippines3
  • Malaysia1
  • Mexico1
  • Ireland1
  • Turkey1
  • United Kingdom1

By country, measured in contacts.

Helpshift alternatives

  1. 1. Freshdesk

    General-purpose contact center platform with broader feature set; positioned as a more affordable alternative

  2. 2. Zendesk

    Market-leading CX platform with wider enterprise adoption and omnichannel capabilities

  3. 3. Ada

    AI-first customer service platform competing on deflection and automation

  4. 4. Fin

    Alternative focused on AI-driven support resolution

Frequently asked questions

Which roles can I reach at companies using Helpshift?
8 Customer Support Specialists are the largest group we have on file, followed by 4 Customer Success Managers. We also hold contacts in 2 QA roles, executive positions, and 2 operations.
What other tools do Helpshift users have?
6 Slack is used by the most Helpshift customers in our database. 2 Dropbox Paper and 2 Trello are also common across this user base.
How many companies use Helpshift?
We track 30 companies using Helpshift across 9 countries, with 35 contacts on file. These include names like Target, Kickstarter, Brex, and Keywords Studios.
Is Helpshift mobile-only?
Helpshift originated as a mobile-first platform and remains specialized for mobile apps and gaming, but it supports omnichannel customer service including web, email, and in-app messaging.

What these companies also use

Based on the other products the same people reviewed. Browse every tool.

Sources