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27 companies use Kustomer for customer service

  • 27 companies in our database
  • 9 countries
  • Pay per contact, no subscription

Kustomer is an AI-native customer service platform and CRM built for omnichannel support. It combines ticketing, live chat, SMS, and intelligent routing to manage high volumes of customer inquiries.

We hold contact records at 27 companies using Kustomer across 9 countries, primarily in the United States. You can reach 30 contacts including 3 customer success managers, 3 founders and CEOs, and 2 product managers.

Companies
27
Contacts
30
Countries
9
Category
Customer Service & CRM

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What is Kustomer?

Kustomer is an AI-native CX platform designed for the full customer relationship, from first contact through retention and loyalty. It offers omnichannel support, intelligent routing, AI assistants, and native reporting. The platform supports live chat, ticketing, SMS messaging, phone with transcription, and social media integrations.

Vendor
Kustomer
Pricing
Per-seat subscription starting at $89/user/month (Enterprise) or $139/user/month (Ultimate) with 8-seat minimum; Voice and SMS billed on pay-as-you-go model

Sample companies that use Kustomer

CompanyLocationContacts
UNTUCKitUnited States3
SliceNorth Macedonia2
ALEX AND ANIUnited States1
BAC PartnersAustralia1
BalanceUnited States1
CuyanaUnited States1
EpicUnited States1
GlovoSpain1
GoingUnited States1
GustoUnited States1
HopperFrance1
LonsecAustralia1

15 more companies use Kustomer

Browse the full list free →

A sample of the companies in our database. The full account list and contacts are available in the app.

Who you can reach at Kustomer companies

Our database includes 3 customer success managers, 2 product managers, and 3 company founders and CEOs at Kustomer customers. These roles drive implementation, feature prioritization, and platform adoption decisions.

By role

  • CEO / Founder3
  • Customer Success Manager3
  • Other C-Level3
  • Product Manager2
  • Copywriter1
  • Administrative Assistant1
  • CFO1
  • Data Analyst1

By role, measured in contacts.

By country

  • United States21
  • Australia2
  • Egypt1
  • France1
  • North Macedonia1
  • Spain1
  • Taiwan1
  • United Kingdom1

By country, measured in contacts.

Kustomer alternatives

  1. 1. Zendesk

    Full-featured omnichannel customer service platform widely used as a Kustomer alternative

  2. 2. Freshdesk

    Multi-channel help desk software positioned as a lower-cost Kustomer competitor

  3. 3. Gorgias

    Omnichannel support platform with AI features, cited as a Kustomer alternative

  4. 4. Intercom

    Conversational customer communication platform competing in sales and support

  5. 5. HubSpot Service Hub

    CRM-integrated customer service solution positioned against Kustomer

Frequently asked questions

Which companies use Kustomer?
Our database shows 27 companies using Kustomer, including UNTUCKit, Slice, ALEX AND ANI, Balance, Cuyana, Epic, Glovo, Gusto, Hopper, and Lonsec.
What roles can I reach at Kustomer customers?
The largest roles in our data are 3 founders and CEOs, 3 customer success managers, and 3 other C-level executives, along with 2 product managers and 1 finance leaders.
Does Kustomer integrate with other tools?
Yes. Companies using Kustomer in our database also use Zoom, Confluence, Dropbox, and Lattice alongside it, suggesting multi-tool workflows.
How much does Kustomer cost?
Kustomer starts at $89 per user per month (Enterprise tier) or $139 per user per month (Ultimate tier), with an 8-seat minimum. Voice and SMS are charged on a pay-as-you-go basis.

What these companies also use

Based on the other products the same people reviewed. Browse every tool.

Sources