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Calabrio ONE: 29 companies use this workforce optimization platform

  • 29 companies in our database
  • 9 countries
  • Pay per contact, no subscription

Calabrio ONE is a workforce optimization suite for contact centers. We track 29 companies using it, with 30 contacts across 9 countries—mostly in the United States.

The buyers here are operations and support leaders. 7 Operations Managers make up the largest group of contacts we hold at these companies.

Companies
29
Contacts
30
Countries
9
Category
Workforce Management & Contact Center Intelligence

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What is Calabrio ONE?

Calabrio ONE is a cloud-based workforce optimization platform that combines call recording, quality management, workforce management, and analytics for contact centers. It is now part of the Verint CX Automation Platform and integrates with Amazon Connect and other major contact center systems.

Vendor
Verint
Pricing
Starts at $150 per user per month; enterprise bundles available

Sample companies that use Calabrio ONE

CompanyLocationContacts
Grand Canyon UniversityUnited States2
ACCC Insurance CompanyUnited States1
AdvantageSingapore1
AldoCanada1
Be The Match operated by National Marrow Donor ProgramUnited States1
Bridgepoint EducationUnited States1
BTIndia1
CatalysTechUnited States1
CDWUnited States1
ConduentMexico1
Cummins Inc.United States1
Delta Air LinesUnited States1

17 more companies use Calabrio ONE

Browse the full list free →

A sample of the companies in our database. The full account list and contacts are available in the app.

Who you can reach at Calabrio ONE companies

You can reach 7 Operations Managers and 3 Customer Support Specialists at these companies. These roles directly own contact center performance and scheduling—the core use cases for Calabrio ONE.

By role

  • Operations Manager7
  • Customer Support Specialist3
  • Business Analyst2
  • Customer Success Manager1
  • Data Analyst1
  • Engineering Manager1
  • Financial Analyst1
  • IT Support1

By role, measured in contacts.

By country

  • United States20
  • Canada2
  • India2
  • Dominican Republic1
  • Mexico1
  • Singapore1
  • Sweden1
  • United Kingdom1

By country, measured in contacts.

Calabrio ONE alternatives

  1. 1. NICE CXone

    A competing workforce engagement and contact center intelligence platform

  2. 2. Genesys Cloud CX

    Cloud-based contact center platform frequently compared to Calabrio ONE

  3. 3. Five9

    Cloud contact center software with workforce management features

  4. 4. Verint Workforce Engagement Management

    The enterprise-tier alternative from Calabrio's parent company Verint

Frequently asked questions

Which industries use Calabrio ONE?
Our contacts span insurance, education, airlines, healthcare, and logistics. Sample companies include Delta Air Lines, Cummins Inc., CDW, and Be The Match.
What other tools do Calabrio ONE users rely on?
7 Operations Managers at these companies also use Google Workspace and Microsoft Teams for day-to-day work.
How many decision-makers can we reach?
We hold 30 contacts across 29 companies. 7 Operations Managers represent the largest group, followed by 3 Customer Support Specialists.
Is Calabrio ONE a cloud or on-premise solution?
Calabrio ONE is web-based and available as a cloud solution on AWS Marketplace, as well as on-premise options for Cisco contact center systems.

What these companies also use

Based on the other products the same people reviewed. Browse every tool.

Sources